Reference

How primepro Handles Your Personal Information

We collect only what we need to run your account and process payments through bKash, Nagad and Rocket. This policy explains what data we hold, why we hold it, and how you can request changes or deletion.

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PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have questions about how your information is stored, want to request a copy of your data or need something corrected, reach out through any of these channels. Our support team handles privacy-related queries with the same priority as payment issues — no waiting behind general questions.

Live Chat Open the chat widget from any page on our site. Tell the agent you have a privacy or data request, and they will escalate it to the data handling team. You will receive a reference number for tracking.
Email Send your request to our support email address. Include your registered phone number and a brief description of what you need — data copy, correction or deletion. We respond within a few working days.
Account Settings Log into your primepro account on mobile or desktop, then head to the profile section. You can update your name, email and phone number directly. For wallet changes linked to bKash, Nagad or Rocket, the support team verifies before applying.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We take a layered approach to keeping your personal data safe while still making deposits, withdrawals and account access feel quick and familiar. Each item below covers a specific part of our data practices so you know exactly what happens behind the scenes.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you are depositing via bKash on a mobile network or logging in from a desktop browser, your data travels in an encrypted tunnel that outside parties cannot read.

Wallet Data Isolation

Your Nagad, bKash or Rocket wallet details are stored in a separate encrypted database from your gameplay records. Even internal systems that handle lobby preferences cannot access payment credentials directly.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get the most traffic.

Data Retention Period

Active accounts keep their data as long as they are in use. If you close your account, we retain records for the minimum period required by applicable financial rules, then securely delete them.

Account Security Checks

When you log in from a new device or request a withdrawal, we may send an OTP to your registered number. This extra step confirms that the person accessing the account is actually you, not someone with a stolen password.

Requesting Changes or Deletion

You can ask us to correct inaccurate data, export a copy of what we hold, or delete your account entirely.

Common Questions About Your Data and Privacy

Below are real questions we receive from account holders about how their information is collected, used and protected. If your question is not here, reach out through live chat or email.

We collect your full name, phone number, email address and the wallet details you use for bKash, Nagad or Rocket deposits. We also record your device type and IP address to help secure your account against unauthorised logins.

We do not sell or rent your data. Payment processors and fraud-detection partners receive only the minimum information needed to complete their task. Each partner is bound by a confidentiality agreement that limits how they can use the data.

Log into your account and visit the profile section for basic details. For a full data export, contact our support team via live chat or email with your registered phone number. The data team will prepare a copy and send it to your verified email.

Yes. Submit a deletion request through live chat or email. Once verified, we remove your active data. A minimal record may be kept for the retention period required by financial regulations in your region, after which it is permanently erased.

We use session cookies to keep you logged in and analytics cookies to improve the site. You can block or clear them in your browser settings. Blocking session cookies means you will need to log in each time you visit.

Wallet credentials are stored in an encrypted database separate from your gameplay data. Access to this database is restricted to the payment processing layer only. All connections between your device and our servers use SSL encryption.

Inactive accounts retain their data until you either return or request deletion. We do not automatically delete dormant accounts, but we may reach out to your registered contact to confirm whether you want to keep the account open.

Yes. If we make material changes to how we collect, use or share your data, we will update this page and send a notification to your registered email or phone number before the changes take effect.

Your gameplay records are not shared externally. Aggregated, anonymised statistics may be used internally to improve the platform, but no outside party receives data that could identify your individual activity or account.

Access to our services depends on your local law and eligible regions. Your specific data rights — such as access, correction and deletion — are subject to the regulations that apply where you reside. Contact support if you are unsure what applies to you.

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