Reference

Terms Conditions That Govern Your primepro Account

Before you fund your account through bKash, Nagad, or Rocket and head into the lobby, these terms set out exactly what you agree to when you use primepro — covering account creation, wallet activity, eligible regions, and how disputes are handled.

Account eligibility rulesbKash, Nagad, Rocket wallet useDispute and account closure processJurisdiction-dependent accessFair use obligations
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primepro Terms Conditions That Govern Your primepro Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These terms do not exist in isolation from your account security and data. Here is how each area works in practice — from the moment you register to the point you request any change to your account status or data.

Account Verification We verify identity at the point of first withdrawal. You will be asked to confirm your bKash or Nagad number matches the name on the account. This step protects both sides and is required under our fair-use rules before any wallet transfer is released.
Data Retention Policy We hold account data — including transaction records for bKash, Nagad and Rocket activity — for as long as required by applicable regulations and our internal compliance procedures. You can request a summary of your account data at any time through the Help Centre.
Cookie Use Our platform uses cookies to keep your session active during mobile gameplay, remember your preferred wallet method (bKash, Nagad or Rocket), and track page performance. You can manage cookie preferences from your browser settings without affecting your account login.
Account Security Obligations You are responsible for keeping your account password and linked wallet PIN confidential. If you suspect unauthorised access, contact support immediately via live chat. We can lock your account within minutes of a verified security request.
Requesting Account Changes Name corrections, mobile number updates and wallet-link changes all require a support request with identity confirmation. We do not allow these changes in bulk or without verification — this rule protects your wallet balance from unauthorised reassignment.
Account Closure and Data Removal To close your account, submit a closure request via email or live chat. Any Nagad or Rocket balance must be withdrawn first. After closure, we retain transaction data in line with applicable legal obligations, but your account will no longer be accessible.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you want to query a decision made under them — such as an account suspension, a wallet mismatch, or a bKash deposit that was flagged — our support team handles terms-related queries directly. Raise your concern through the channel that works best for you; every terms query is logged and tracked to resolution.

Live Chat Start a live chat session directly from your account dashboard. Our team handles terms queries, account-status questions, and wallet disputes. Available around the clock for Bangladesh account holders.
Email Support Send a detailed email for complex terms questions — account eligibility disputes, Nagad or Rocket verification issues, or formal objections to a rule change. Responses come back with a reference number for follow-up.
In-Account Help Centre The Help Centre inside your account covers the most common terms questions: what counts as a breach, how to close your account, and how to retrieve a pending bKash balance before closure.

Frequently Asked Questions About primepro Terms & Conditions

These are the questions we get most often about account rules, wallet use, and eligibility. If your question is not covered here, live chat is the fastest path to a direct answer.

These terms apply to every person who creates an account on primepro, regardless of which device they use or which payment method — bKash, Nagad, or Rocket — they link to their account. Access is subject to local law and eligible regions; if your jurisdiction does not permit this type of platform, these terms do not make it permissible.

No. The mobile wallet you use to deposit — bKash, Nagad, or Rocket — must be registered in your own name and match the identity details on your primepro account. Using another person's wallet number is a breach of these terms and may trigger a freeze on pending withdrawals pending investigation.

We update the version date at the top of this page whenever a change is made. If the revision is material — for example, it changes how wallet withdrawals are handled — we send a notification to your registered contact. Continued use of your account after the update date counts as acceptance of the revised terms.

Common breaches include: opening more than one account, using a wallet not registered in your name, providing false identity documents during verification, or attempting to exploit a technical error for wallet gain. Any confirmed breach may result in account suspension and forfeiture of the relevant balance.

No. Each person is permitted one account only. If we identify duplicate accounts linked to the same individual — whether by phone number, bKash/Nagad/Rocket wallet ID, or device — both accounts may be suspended and wallet balances held pending a review.

Submit a closure request through live chat or email support. Before we process the closure, you need to withdraw any remaining Nagad or Rocket balance through the standard cashier flow. Once the account is closed, login access ends immediately. We retain transaction records as required by applicable regulations.

Yes. Access to primepro and any activity on the platform depends entirely on whether it is permitted under your local law and in your specific region. These terms do not override local legal restrictions. If you are unsure whether the platform is available where you are, check your local regulations before creating an account.

After closure, your account data — including bKash, Nagad and Rocket transaction records — is retained for as long as applicable legal requirements demand. You cannot reactivate a closed account, but you can request a summary of the data we hold by contacting support via email before or after closure.

Contact our support team via live chat or email with your account reference and a clear description of the decision you are disputing. Every terms-related dispute is logged, assigned a reference number, and reviewed against the specific clause in question. We aim to respond with a substantive answer rather than a generic reply.

Yes. You must meet the minimum eligible age required by the laws of your jurisdiction to open and use an account. We conduct age and identity checks at withdrawal stage. If verification fails or reveals an underage account, the account is suspended and any associated wallet activity is escalated to our compliance process.

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